Student Support Frequently Asked Questions

After being admitted to RPI at Work, you will receive an invitation via email to meet a member of the Student Support and Success team. You’ll be assigned a primary point of contact who can assist with onboarding, course registration, RPI at Work tuition and discounts, and general program support. Furthermore, RPI at Work Student Support and Success is here to help you stay engaged and connected throughout your program, so you never feel like you’re navigating your program alone.

As an online RPI at Work student, you will receive important reminder emails and updates to your RPI email from your dedicated Student Support and Success Administrator, including registration information, deadlines, and other key announcements. In addition, you should regularly check your digital classroom (Canvas) for posted updates and course announcements.

Your Academic Advisor is assigned based on your program and will be shared with you during onboarding meeting. You will also receive a welcome email from your advisor. RPI at Work Academic Advisors are available to support you throughout your program, including guidance on course selection and any course changes.

Please visit https://itssc.rpi.edu/ for technical assistance.

Please visit the Student Quick Links page for instructions to register. Be sure to follow your Plan of Study when selecting courses to register for to ensure you stay on track for completion of your program.

Please visit the Student Quick Links page for instructions or contact your Student Support and Success Administrator for assistance.

To clear this hold, please log in to SIS and go to your Student Dashboard. In the bottom left-hand corner, select Student Profile and submit the Financial Responsibility Agreement. Once you’ve submitted the agreement, you should be all set to continue your registration.

Please visit the Bursar's page for instructions to view and pay your tuition. Tuition is due the week prior to the start of each semester. Your eBill will list your tuition due date.

Yes, RPI offers a monthly payment plan through Transact in SIS. While there is no interest, a small enrollment fee does apply. It is recommended that you enroll at the start of the semester. For additional details, please visit the RPI Payment Plan page.

Yes, RPI at Work graduate students employed by participating Employer Partners may be eligible for tuition discounts. Please contact your Student Support and Success Administrator to inquire if your employer is on the participating Employer Partner listing. In addition, RPI at Work offers Alumni/Alumnae discounts, as well as referral-based discounts for recommending a student to the program. 

RPI at Work discounts are typically reflected on your tuition account by the first few weeks of each semester.

To receive federal loans, RPI at Work graduate students must be enrolled at least half-time, defined as a minimum of 6 credits per semester. Enrollment below half-time (fewer than 6 credits per semester) results in ineligibility for most federal student loans.

Start by reaching out to your faculty mentor, as they understand the demands of balancing your career, personal commitments, and coursework. You may also contact your Academic Advisor or your Student Support and Success Administrator for support and assistance in navigating next steps.

You may add or drop courses during the first two weeks of the semester without a “W” grade. Drops between weeks 3–10 will result in a “W” (Withdrawal) on your transcript. Drops after week 10 require special approval. Please contact your Student Support and Success Administrator for guidance and to begin the process. Pro-rated tuition refunds may apply depending on the timing of the drop.

If you need to take a leave of absence for personal reasons, please contact your Student Support and Success Administrator to discuss the Leave of Absence process. You will be guided through the next steps and provided with the required paperwork.

Please visit the Office of Graduate Education Forms and Policies page for the Plan of Study and other important forms.

You can contact your Faculty Mentor via email, the Canas Inbox in the digital classroom, or setting up a virtual meeting scheduled at your convenience.

RPI at Work synchronous sessions are live Zoom sessions, generally held every two to three weeks in the evening. These sessions provide real-time engagement with faculty and classmates, including course updates and project discussions. The sync session schedule can be found on the homepage of your course.

Sync sessions are scheduled in the evenings to accommodate different time zones, and students are expected to attend live. However, if missing a session is unavoidable, sessions are generally recorded and links are posted within 24 hours. If you are unable to attend a sync session, please reach out to your Faculty Mentor for guidance and support.